Below you'll find some FAQs relating to the migration of your account to Foreign Currency Direct Plc.

If you can’t find the answer you’re looking for, please email us at customerinformation@currencies.co.uk or call us on 01494 422 267. Our office hours are Monday to Thursday: 8.30am-6pm, and Friday: 8.30am-5pm.

 


Foreign Currency Direct is a specialist international payments provider that offers simple, secure transfers for clients at competitive exchange rates, we’ve transferred over £5billion since our inception in 2000.

We’ve recently been awarded the feefo platinum service award, having previously been awarded the gold feefo service award for 4 consecutive years for the independent reviews left by our clients.


We’re authorised by the FCA as an Authorised Electronic Money Institution under the Electronic Money Regulations 2011. Our FCA firm reference number is 902022.


We segregate and safeguard our client funds in accounts held with mainstream banks and in accordance with the regulations.

We don’t speculate on the currency markets. When you ask us to perform a currency exchange, we immediately instruct a covering transaction with a counterparty (our bank) to purchase your currency.


Due to the acquisition of EarthportFX Ltd we will be transferring your account to Foreign Currency Direct Plc. At which point you will benefit from the service of a private client specialist and innovative business.


You can reach us via: Email – customerinformation@currencies.co.uk, phone – 01494 422 267, or via mail to Foreign Currency Direct, Building 1, Chalfont Park, Gerrards Cross, SL9 0BG.


As part of the EartportFX acquistion your current account manager will join the wider Foreign Currency Direct Group of companies. As we are a private client specialist, you will be allocated a new Foreign Currency Direct account manager to handle any queries you may have. They will be in touch with you once your account has transferred.


You will receive an email with details of how to activate your online account. To carry out an exchange over the phone, simply call your account manager on 01494 725 353 to agree your currency exchange and we’ll send you written confirmation, along with our bank details to use when sending us payment.


At the point of your account transfer we will email you a unique link to use when signing in the first time. After this simply head to our website and log in using your username and password. If you have any questions please call 01494 422 267.


Yes, simply log into your new online account and go to the ‘My trades’ section and select ‘EarthportFX historic trades’ to view all of your historical transactions. Alternatively you can email our customer services team on customerinformation@currencies.co.uk to obtain a statement of your historical transactions.


If you have a query about a historic transaction you can’t resolve using the online portal, please contact our client services team on 01494 787 474, or via email at customerinformation@currencies.co.uk.


Recipients that you have made payments to within the past 2 years will appear in your account automatically. If there is a recipient that you have paid before this period and wish to reactivate, please contact us on 01494 422 267.


To add a user to your account, please contact your account manager on 01494 422 267.


Your account balance will be transferred automatically to Foreign Currency Direct and shall be available in the relevant online currency balance. You will see the transfer from EarthportFX as a credit from FCD within the ‘transaction history’ section, please note it may take a maximum of 48 hours to arrive. You will then be able to exchange currency online or by contacting your account manager as normal.


Absolutely, you can hold multiple currencies on account with us until you’d like to use them for an exchange. You can manage the currencies you hold in your online wallets by navigating to ‘wallets’ within the Foreign Currency Direct online platform.


Yes – if you expect to receive funds from a third party i.e an account not in your name, please contact your account manager to discuss the necessary requirements.


For those who currently settle via Barclays there will be no change, for those who previously used Bank of Ireland, please refer to your trade confirmation which will provide the Barclays bank details.


You can do this online by navigating to the ‘add a recipient’ section and entering their details. Once their details have been verified you can start to send payments.


You can exchange currency through your online account and hold your funds held in a currency wallet. You can then move your funds between your online wallets or pay recipients.


You can instruct your bank to make a payment to us using your preferred banking method; online, telephone or in branch. Our bank account details are available on the online portal and will be confirmed via email after your currency purchase.


None – all transfers are free of charge.


Yes, in some circumstances a number of financial institutions may be involved in an international transfer of money, and such financial institutions may charge fees and expenses. The charges will in most cases (but not always) be deducted prior to its delivery. For example, in the event that you want to send £5,000 to an overseas bank account, £5,000 will leave your FCD wallet but the beneficiary’s bank and other banks which handle the money on its way to the beneficiary’s bank might deduct their own charges and perhaps only £4,950 will arrive in the beneficiary’s account. Please let us know if a specific amount must arrive in the beneficiary account and we shall try our best to calculate these fees.


Yes. A forward contract enables you to secure the current exchange rate available at the time for up to a year with a small deposit. Please contact your account manager to discuss details.


Absolutely, we offer the ability to send regular international payments at competitive exchange rates to recipients of your choice. For more information or to sign up for RPP head to https://www.currencies.co.uk/sign-up-regular-payment-plan/.


If your contact details haven’t changed since you last traded with EarthportFX, there’s no need to make any changes with us. If and when you’d like to update your contact details, you can do so by contacting customerinformation@currencies.co.uk.


We follow industry standard security measures to protect your information from the point you give it to us, to the point we no longer hold it. Where data is handled on our behalf by a third party, we take steps to ensure that appropriate security measures are in place to prevent unauthorised disclosure of personal data.

We provide training and regular refreshers about our data handling practices to all staff members, who are required to certify that they have read and understood policies on a regular basis.

As well as our data protection policy, which governs how we process data throughout our group of companies, we have a separate suite of internal policies which govern areas such as information security and information classification.


Learn about how and why we use your personal data by reading our privacy policy here.


Strong Customer Authentication measures are part of the revised Payment Services Directive (PSD2) to improve the security of online payments. Two factor authentication is one of the main elements of Strong Customer Authentication.

As an added layer of verification to protect your transactions and your account, when logging into your online account or authenticating a payment to a new recipient we will send you a one-time security code.


You can read, download and save a copy of our full Terms and Conditions here.