At Foreign Currency Direct we pride ourselves on our service, helping our clients transfer money all over the World in the simplest, safest way possible. To us a client is not a number, each and every one receives a personal service from a dedicated account manager who knows their situation and understands their needs.
Thanks to this philosophy and the feedback from our valued clients we have won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Following the award, Andrew Mabbutt, CEO at Feefo commented:
“We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first. We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.”
We would like to say a big “thank you” to all our clients who have left feedback for us, each one helps us to improve our service.
Below are a selection of the genuine reviews from our clients to illustrate why we have won the 2017 Feefo Gold Service award:
“Great service. Jonathan Watson has been so helpful and easy to talk to. Good advice. William Smith was also very good, friendly, polite and efficient. Many thanks to you all.”
“Fast, efficient, polite, knowledgeable.”
“Excellent experience every time. I always feel as though it is a personal service with the staff getting to know me as a person rather than just a customer. Special thanks to Dayle Littlejohn.”
“Very efficient and trustworthy service. Tom is very personable and friendly as are the other staff who always pass on messages. Very pleased to have chosen this company who we use on a regular basis, since moving to France.”
“The staff are very very helpful and caring could not wish to deal with better people would use them again very honest.”